Batteries Plus is pleased to honor shop owners for their dedication to providing top-notch customer service as it launches a campaign centered on being the experts in charge of all battery and power solutions. During Batteries Plus’ joint franchise convention, PlusCon, three franchise owners received the Customer Service Award. This year, franchise owners were more eligible to win awards than ever before in the company’s history, making competition for sales achievement awards like these extremely fierce.
Using Experience to Drive Service
Customers who scored highly on measures measuring customer loyalty and desire to refer Batteries Plus to others were recognized as the recipients of the Customer Service Award. These locations are prime examples of the hands-on care and extensive technical expertise that distinguish Batteries Plus from rivals, whether they are assisting individual clients or fostering business alliances.
The top three store owners recognized for exceptional customer service were:
- Rob Richardson, Lafayette, CO
- Mike Branz, Rancho Cucamonga, CA
- Rob Weghorst, Suffolk, VA
“This award is about more than simply a score or metric; it’s about the trust and confidence our franchisees have built within their communities,” stated Scott Williams, CEO of Batteries Plus. “Every time a customer walks into one of our stores, they can expect real human expertise and a helpful experience from people they trust. We’re proud to have built a brand reputation surrounding our unmatched customer service, and that’s entirely because of our franchisees.”
The Customer Service Awards align with the brand’s newly launched Experts in Charge campaign, which reinforces the value customers find at each Batteries Plus store: knowledgeable experts, personalized support, and solutions that go beyond a standard transaction.
A New Era of Excellence
This year’s Sales Achievement Awards marked a turning point for Batteries Plus as they’ve grown increasingly more competitive in recent years. In fact, more franchisees qualified for a Sales Achievement Award than ever before, a sure sign of the growing strength, stability, and competitiveness of the Batteries Plus franchise system.
“Our franchisees continue to impress us by raising the bar year after year,” stated Joe Malmuth, Chief Development Officer of Batteries Plus. “This year, we saw more top performers than ever before, a clear reflection of the competitive, high-achieving culture that runs deep within our system. These franchisees are challenging each other, pushing boundaries, and redefining what success looks like. That relentless drive to win has become a part of who we are as a brand.”
Built around essential products and services, Batteries Plus continues to attract purpose-driven entrepreneurs who are passionate about delivering real solutions to their communities. To learn more about franchise opportunities with Batteries Plus.
